Eix App Accessibility Statement (Android) 

The Generalitat of Catalonia has undertaken to make its websites and mobile applications accessible in accordance with Royal Decree 1112/2018, of 7 September, on the accessibility of websites and applications for mobile devices in the public sector (hereinafter, Royal Decree 1112/2018, of September 7).

This accessibility statement applies to the Axis mobile application, version 3.9.5. of the Android operating system.



Compliance status

This mobile application is partially compliant with Royal Decree 1112/2018, of September 7, due to the non-compliance of the aspects indicated below.



Content not accessible

The current version is pending update and verification of the requirements of the UNE-EN 301549:2022 standard.

Lack of conformity with Royal Decree 1112/2018, of September 7:

  • There may be errors to operate the application (requirements of the UNE-EN 301549:2022 standard)

Disproportionate charge: not applicable.

The content does not fall within the scope of the applicable legislation: it does not apply.



Preparation of this accessibility statement

This statement was prepared on June 30, 2023.

To prepare the declaration, a provisional accessibility audit was carried out by the company TICxCAT, still in process.

Statement last revised: June 30, 2023.



Comments and contact details

Communications on accessibility requirements (article 10.2.a of Royal Decree 1112/2018), can be made through the following contact box.

For example:

  • Report any possible breach by this mobile application.
  • Convey other content access difficulties.
  • Formulate any other query or improvement suggestion regarding the accessibility of the mobile applications. 

The communications will be received and forwarded by the General Directorate of Digital Services and Citizen Experience, of the Department of the Vice-Presidency and of Digital Policies and Territory, as the Unit Responsible for Web Accessibility in the regional area. 



Accessible information requests and complaints

To make requests for accessible information and complaints (article 10.2.a of Royal Decree 1112/2018) you must access the "Accessible contents" procedure and follow the "Request accessible information or make a complaint" mode.

Any natural or legal person can file complaints relating to compliance with the requirements of Royal Decree 1112/2018 and request information relating to content that is excluded from the scope of application of this regulation. 

Requests and complaints are registered in accordance with the requirements established by Law 39/2015 of October 1, on the Common Administrative Procedure of Public Administrations.   



Application procedure

The application procedure included in article 13 of Royal Decree 1112/2018 can be started in the  "Accessible contents" procedure through the "Reclaim a request" mode.

If your request for accessible information is rejected, you do not agree with the decision taken or the answer does not meet the requirements of article 12.5 of RD 1112/2018, you can claim for:

  • Know and oppose the reasons for rejection.
  • Request that the appropriate measures be taken
  • State the reasons why you consider that the answer does not meet the required requirements.

A complaint can also be initiated if 20working days have passed without obtaining any response.



Other information

  • Although the operation of the screen reader (VoiceOver) or other assistance tools is correct, a specific bug has been identified that can make it difficult to navigate and interpret content on multiple screens.
  • Occasional errors may occur when accessing the notification screen using an external keyboard.
  • Accessibility may be reduced in some terminal models due to the modifications in the system given by the manufacturer's customizations.


The Generalitat of Catalonia commitment accessibility

The Eix Application has been built with the intention of facilitating universal access to all people who consult it, regardless of their physical, sensory or intellectual abilities, and of the technical context of use with which they do so (device type, connection speed, environmental conditions, etc.).

For this reason, we work with the aim of adapting the mobile application to the recommendations of the W3C World Wide Web Consortium in order to remove the barriers that hinder access to information and communication.

Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 establishes the rules that are required of member states so that all websites and mobile applications of the public sector, regardless of the device used to access - there, meet the accessibility requirements set out in the UNE-EN 301549:2022, standard, on appropriate accessibility requirements for the public procurement of ICT products and services in Europe.  

The UNE-EN 301549:2022 standard is mainly based on EN 301549:2021 V3.2.1 (2021-03) Accessibility requirements for ICT products and services. Specifically, you need to meet the AA level. However, the standard also has other additional, mandatory and conditional requirements. 

The directive must be complied with but is not directly applicable, which is why a royal decree has been developed at the state level that develops the scope and requirements, at least. The state transposition is Royal Decree 1112/2018, of September 7, on the accessibility of public sector websites and applications for mobile devices.

Darrera modificació: dimarts, 18 de juliol 2023, 11:28